Company Info

WildBlue Career Details

Network Operations Center Technician (NOC) II

Department: Technical Operations
Location: Greenwood Village, CO
PositionType: Full-Time

Description:

SUMMARY:�
The Mid Tier 3 Network Operations Center Technician support position working under the direction of NOC management staff. Essential responsibilities consist of providing Production network and systems surveillance and performing moderately complex fault management and configuration tasks in support of customers and customer supporting systems.� The focus of this position is on identifying and isolating large-scale systems and network issues.

ACCOUNTABILITIES include the following. Other duties may be assigned.

Monitor the network/systems, document network events and take corrective action in response to alarms and traps.
Perform network and systems configuration changes using standard technical methods and procedures.
Identify and communicate opportunities for process improvement to supervisory staff.
Provide assistance to Junior Tier 3 Network Operations Center Technician as an escalation point and as an information resource.
Document and communicate network and systems event status using established systems and business practices.
Analyze network and systems events to determine root cause and suggest preventive measures against repeat occurrences
Provide timely escalations and notifications as required by procedure.
Primary Production point-of-contact and coordination for vendors, service providers, carriers and partners.
Complete additional tasks as assigned.

Requirements:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be organized and capable of tracking/managing multiple issues simultaneously.
Must have superior communications skills, both verbal and written, and be able to convey complex issues in a concise manner.
The ability to collaborate and function as part of a team is essential.
Excellent understandings of networking and UNIX systems administration are key skills.
Knowledge of the OSI model layers is desired.�
Operator-level knowledge of DOCSIS-compliant systems is desired.�
Must exercise sound judgment and make reasonable decisions based on factual information.
Must be detail oriented and capable of executing precise command strings as well as addressing and device names at NMS interfaces.
Working knowledge of Microsoft Office, Visio and Project products

EDUCATION and/or EXPERIENCE:

Associates degree from a college or trade school in computer science, engineering, or related technical discipline is preferred. Relevant experience may be substituted.
3 years of providing customer support, performing maintenance, monitoring, or configuration work in a 7x24x365 technical operations environment is desired.
Experience with Juniper, Foundry, and other networking and security equipment
Experience with DOCSIS 2 standards
Experience and understanding of Sun server hardware and Solaris OS

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.� The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions.

Must be available to work a variety of shifts including evenings, nights, weekends, holidays and long shifts of up to 12 hours. May be required to work overtime as needed and be available for emergency or scheduled on-call. Most work performed on computers.

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Contact:

hr3@wildbluecorp.com