WildBlue. High-speed Internet, Out of the Blue.

WildBlue Career Details

Sr. ISP Applications Engineer

Department: Engineering
Location: Greenwood Village, CO
PositionType: Full-Time

Description:
 

SUMMARY:
This position is responsible for the technology and architecture of WildBlue's ISP services which includes responsibility for the WildBlue service compatibility issues associated with all of the various applications being introduced and used over the internet.
This individual's key mission is to see that WildBlue's services are designed and implemented to be of high quality and compatible with the applications and client configurations popular in the internet industry.
This individual will be partnering with Marketing to transform the business definition of the desired service offerings into detailed technical requirements; guide the selection and implementation of services with hosting partners where applicable; and when WildBlue expands to host it's own services, lead the design and implementation of this hosting infrastructure.

ACCOUNTABILITIES

  • Partner with marketing to architect the requirements of the desired service offerings.
  • Work with other WildBlue technical development and operations resources, equipment vendors, network carriers and ISP providers to integrate the different relevant technologies and resolve any technical issues necessary to support the WildBlue service.
  • Partner with other departments and vendors to establish infrastructure and NMS interfaces.
  • Evaluate new applications, protocols and systems for performance on the Wildblue Network
  • Identify, assess and maintain technology oversight of applications used by broadband customers and provide engineering solutions within the WildBlue system design.
  • Assist in defining and leading the implementation of required lab functionality needed to support the development and deployment of WildBlue's initial services as well as on going service and technology development.
  • Partner with the Tech Ops organization and 3rd party services hosts in integrating, troubleshooting and turning up the ISP services.
  • Assist Call Center in establishing call center trouble shooting and escalation procedures and other requirements associated with ISP services.

Requirements:
 

QUALIFICATION REQUIREMENTS:

  • Creative, driven and disciplined to bring products to market.
  • Solid leadership skills and the ability to work within and across teams.
  • You must be a strong self starter, and be able to take ownership of an area and work with minimal supervision.
  • Good written and oral communication skills are essential.
  • Must have extensive knowledge and experience associated with ISP services and applications used over the internet.

EDUCATION and/or EXPERIENCE:

  • BSEE/BSCS degree or Technical Bachelors degree equivalent with 5+ years of applicable technical experience.
  • At least 2 years of experience in developing and deploying ISP services and related applications.
  • At least 2 years of experience with transport and application layer protocols.
  • Experience in solving ambiguous system technology issues.
  • Comfortable working in an RF/digital laboratory or operational environment; generally familiar with good laboratory/operations practices regarding equipment organization, layout, cabling, grounding, safety, etc.
  • Hands-on experience with the operation of manual/automated test equipment is highly desirable, including the development of test plans and procedures, and the performance of electrical/network tests with good accuracy, repeatability and confidence.
  • Significant knowledge and experience is required in OSI layers 4-7.
  • Knowledge of Windows, and Apple programming, windows registry scripting and windows administration
  • Knowledge of any flavor of UNIX and network analysis tools like Wireshark is a plus
  • Intermediate to expert experience is also required in at least the following: major physical, data-link and network protocols and architectures, routers, firewalls, anti virus and anti malware products and switches, VPN's, mail system, web hosting and other ISP traffic management.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions.

  • Ability to travel as needed
  • Ability to lift 40 lbs.

Apply Online

Contact:
 

hr4@wildbluecorp.com