WildBlue. High-speed Internet, Out of the Blue.

WildBlue Career Details

Field Service Technician

Department: Field Operations
Location: Multiple regions across the U.S.
PositionType: Full-Time

Description:
 

SUMMARY: The primary responsibilities of this position are performing field quality audits on customer installations. Conduct installation and maintenance training with new vendors and installers that have performance issues. Perform emergency maintenance and installations as required. Make recommendations on field installation performance issues. Make recommendations to ensure adequate installation and maintenance coverage within the region of assignment. Troubleshoot and repair customer premise equipment. Maintain and requisition parts / equipment inventory for use in day to day activities. Issue reports as required to analysis potential problems with the quality of work performed and actions to resolve these issues.

ACCOUNTABILITIES: Maintain a company vehicle within company guidelines. Produce and maintain vehicle, travel, training and quality reports as needed. Other duties may be assigned.

Requirements:
 

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Previous experience working with field installation and maintenance personnel in a technical role.
  • Extensive knowledge on the theory and operation of satellite transceivers, modems, satellite dish installations and cable installation.
  • Results orientated customer interface skills with the ability to train and work at many different skill levels, ensuring all training criteria is met or exceeded.
  • The ability to travel extensively 50% of the time, documenting travel, work performed and remitting paperwork pertaining to travel in a timely manner.
  • Must have a good driving (DMV) record.
  • A working knowledge with intermediate computer skills with the use of MS Word, Excel and Access.
  • The ability to analysis technical problems making decisions based on solid fundamental troubleshooting practices with little or no supervision.

EDUCATION and/or EXPERIENCE: 6 years of satellite, VSAT, installation and maintenance experience. Prior field service work involving troubleshooting of systems, networks and computers. The ability to perform with minimal assistance. The ability to solve complex issues while on a customers premises.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meetings and training rooms, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, and/or working in moderate outdoor weather conditions.

Apply Online

Contact:
 

hr3@wildbluecorp.com